Printer Doesn't Work

If the printer will not print at all, you need to determine if the printer itself will not work or if it is not receiving a print message from the computer.

1. Many models have a built-in self test option which allows you to print a test page by holding down the feed button for a few seconds. The power button will begin to flash and a test page will print. If the printer self test fails, your problem is with the printer itself rather than the printer cable or computer. Should this occur, you should contact a technician.

2. If the printer self test prints, the next step is to have Windows print a test page. Click on Start, Settings, Printers, and right click on the icon of the printer with the problem. Select properties and press the Print Test Page button. If the test page fails to print, make sure the printer cable is firmly seated in both the computer and the printer. You should also check the ends of the printer cable to make sure that none of the prongs are bent. If the test print fails, or if the print consists of nonsense characters or a few characters printed over many pages, you need to contact the Dempsey Bluevar Helpdesk.

Paper feed problems and jams can often be resolved by using paper which conforms with the specifications provided by the printer manufacturer. On ink jet printers, the rubber rolls which pick up each sheet can sometimes become coated with paper residue which decreases the friction. Cleaning off the residue can sometimes solve paper feed problems.